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RETURN , EXCHANGE & CANCELLATION

  • We Offer Return/Exchange under the following Circumstances.​

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  • Product Recieved is Damaged/Defective

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  • Wrong Product Delivered

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  • Exchange of Products on the sole discretion of SHANA®

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  • We pack our products with utmost care in transit worthy packing so that it reaches you in perfect condition

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  • Since our products are Handcrafted there is bound to be Slight colour/size variation in different batches as there products are not mass produced

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  • Following Products shall not be eligible for Return or Replacement

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  • Damages due to to Mishandling/Misuse of products

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  • Any product which is returned without the original packaging including packaging used for Transit

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  • Any product which is "MADE TO ORDER/CUSTOMIZED"

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  • Please get in touch within 24 Hours of receiving the product to initiate return.

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  • Your Refund would be initiated within 5-7 Working Days from receiving the product(s) 

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CANCELLATION

  • An order cancellation request can be accepted before it is dispatched.​​​

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  • In-case of Pre Payment the refund would take 5-7 working days

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  • In case of an "MADE TO ORDER/CUSTOMIZED/BULK ORDER" product, no cancellation will be accepted

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  • Order Cancellation from SHANA®

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  • The Following conditions can lead to "Order Cancellation"

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  • If the product is "OUT OF STOCK"

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  • If our logistics partner cannot deliver to the mentioned location

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  • Our products are not available for resale. In case we find a customer indulging in such "dubious activity" or there is "conflict of interest" SHANA® reserves its right to cancel the order

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